Helping Lloyds Bank explore new possibilities

CLIENT

CLIENT

LLoyds Bank, Razorfish

INDUSTRY

INDUSTRY

Banking

DISCIPLINES

DISCIPLINES

UI design

Introduction

Lloyds Bank is a British retail and commercial bank that is part of Lloyds Banking Group, one of the largest financial services organisations in the UK. Razorfish is a global digital marketing agency specializing in digital transformation, customer experience, and data-driven marketing strategies.

Lloyds Bank is a British retail and commercial bank that is part of Lloyds Banking Group, one of the largest financial services organisations in the UK. Razorfish is a global digital marketing agency specializing in digital transformation, customer experience, and data-driven marketing strategies.

The vision

We were invited to be members of an innovative micro-agency founded by Lloyds and it’s partner Razorfish. The aim was to investigate, identify then validate new hypothesis and strategies for structural optimisation, customer awareness, product development and revenue generation.

We were invited to be members of an innovative micro-agency founded by Lloyds and it’s partner Razorfish. The aim was to investigate, identify then validate new hypothesis and strategies for structural optimisation, customer awareness, product development and revenue generation.

Result

The lab was regarded as a success, the work on internet banking was praised for its design clarity, ease of use and modernity.

Importantly it laid the foundation for continued investment in user centric design which has helped push the brand’s products ahead of its competitors.

Internet banking

We were heavily involved in the exploratory and validation phase of Lloyds’ consumer facing rebrand and internet banking refresh. We explored numerous experience models and user interface themes. The successful design was handed over to production teams for implementation.

Outreach, Lloyds abroad

We created concept visuals for a travel focused product which could generate insurance, transaction fee and exchange rate revenue, reduce account security team’s burden and help Lloyds Bank customers better understand and manage travel expenditure and budgets in foreign currencies.

Outreach, Shared spaces

We created concept visuals for a shared account and bill splitting product which could serve as a feature and capabilities endorsement for non-customers and generate revenue from account holders float.

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